Glowtone Support

Answers to the most common questions. Need a person? Write to support@glowtone.app and tell us which phone and which app version you use. We reply as soon as we can.

Last updated: October 23, 2026

How does the color analysis work?

You take a few selfies in daylight (or answer a 7 question quiz if you prefer). Glowtone finds your cheeks, eyes and hair in the photo, measures their colors and reads your undertone, contrast and clarity. It then places you in one of 12 color seasons, shows how sure it is (your match score) and names your closest neighbor season. Your palette, outfits and shop picks are built from that result.

Color analysis is a styling guide, not a science lab. The result is our reading of your photo, and you can refine it with another selfie any time (Settings, then Retake color analysis). A cropped part of your selfie may be sent to an AI model provider for a second opinion, and your selfie is deleted from our server right after the analysis. Details are in our Privacy Policy and Biometric Information Policy.

What makes a good selfie?

Daylight by a window. Face the window. No lamps, no direct sun.
Hair back, face bare. Pull your hair back. Little or no makeup works best.
No filter. Use the normal camera. Beauty modes shift your colors.
Not happy with the result? Retake it in a different spot with softer light. Light is the biggest factor.

How do I cancel my subscription on iPhone?

Glow Pass is billed by Apple, so Apple handles the cancellation. Deleting the app does not cancel it.

Open the Settings app on your iPhone and tap your name at the top.
Tap Subscriptions and choose Glow Pass.
Tap Cancel Subscription (or Cancel Free Trial during the trial) and confirm.

Cancel at least 24 hours before the end of the current period, otherwise it renews. If you cancel, you keep Glow Pass until the end of the period you already paid for. If you started the yearly plan with the 3-day free trial and cancel before the trial ends, you are not charged. Refunds are decided by Apple: use reportaproblem.apple.com.

How do I restore my purchases?

Open Glowtone, go to Profile, then Settings, then Restore purchases (the paywall has a Restore button too). Use the same Apple Account you bought with. If Glow Pass does not come back, check your internet connection, wait a minute and try again, or write to us.

How do I delete my data?

In the app: Profile, then Settings, then Reset app and erase my data. For the full steps, what is erased, and how to ask us by email, see Delete my data.

What are try-ons and how many do I get?

Virtual try-on shows a look on your own photo as an AI preview, not a real photo. Glow Pass includes 15 try-ons a month, refilled on the 1st. You can earn more by inviting friends and with Glow Up challenges.

Why do prices or sizes differ from the shop?

Shops set their own prices, sizes and stock, and these change. Glowtone links to the shop's product page, so always check the shop before you buy. Some links may be affiliate links, see our Affiliate Disclosure.

Something is not working

Close and reopen the app, make sure you have the latest version and a stable connection, then try again. If it still fails, email support@glowtone.app with a short description and a screenshot if you can.