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Glowtone Terms of Service

Effective date: October 27, 2026 Version: 1.0

1. Agreement

These Terms of Service ("Terms") are a contract between you and Luis Javier Ferrero Calle, sole proprietor trading as Glowtone, Hessenring 35, 67593 Westhofen, Germany ("Glowtone", "we", "us") for your use of the Glowtone app and related services (the "Service"). By downloading, accessing or using the Service you agree to these Terms and to our Privacy Policy and Biometric Information Policy. If you do not agree, do not use the Service.

If you download Glowtone from the Apple App Store, the Apple Media Services Terms and Apple's Licensed Application End User License Agreement ("Apple EULA") also apply.

2. Eligibility

You must be at least 13 years old. If you are under the age of majority where you live (18 in most US states), you may use the Service only with the knowledge and permission of a parent or guardian, who agrees to these Terms on your behalf. You must be able to form a binding contract and not be barred from using the Service by law. The Service is currently offered in the United States only.

3. What the Service does

Glowtone provides: color analysis ("color season"), a palette and draping preview, curated outfit suggestions made of products from third-party shops, a virtual try-on preview, "Rate my Fit", "Shop-Check", a style diary and related features. Features may change, and we may add or remove features.

3.1 Results are estimates, not professional advice

Color season results, confidence values, palettes, scores, tips and explanations are automated estimates for inspiration and entertainment. Color perception depends on lighting, camera, screen and many other factors, so results can be wrong or differ from what a human color consultant, hairstylist, makeup artist or dermatologist would tell you. We do not guarantee accuracy. Nothing in the Service is professional advice (including medical, dermatological, cosmetic, financial or fashion-consulting advice). Do not rely on the Service for decisions where an error could cause harm. Glowtone does not evaluate or comment on your body, weight or health.

3.2 Try-on images are AI-generated previews

Virtual try-on images are created by an AI model. They are illustrations, not photographs. They may differ from the real product and from how the item will actually look, fit, drape or be colored on you, and may contain errors or artifacts (for example in face, hands, proportions, textures or colors). They are not a guarantee of size, fit, color or quality. We may block or modify requests that violate Section 7 or our providers' policies.

3.3 Biometric consent

Face analysis requires your separate consent as described in our Biometric Information Policy. If you do not consent, parts of the Service will not be available. You can withdraw your consent at any time.

4. Your account and your content

You are responsible for the accuracy of what you tell us and for activity on your device or account (if you create one). Keep your credentials secure.

Your content means photos and other material you upload or create (selfies, body photos, outfit photos, screenshots). You keep your rights in it. You give us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, analyze and (for generated previews) create derivative images from your content only as needed to provide the Service to you and as described in the Privacy Policy, including by sending it to our AI service providers. We do not use your photos or generated images to train AI models. You can delete your content as described in the Privacy Policy.

You confirm that you have the right to upload your content, that the photos show you (or someone who has given you permission and is an adult), and that your content does not violate Section 7.

Generated images. As between you and us, you may use try-on images and result cards for your personal, non-commercial use, subject to the rights of third parties in the outfits shown, and subject to the terms of our AI providers. We make no promise that AI output is unique or protectable by copyright. Shared result cards include a Glowtone mark that you may not remove.

5. Subscriptions, free trial and auto-renewal

5.1 Plans and prices

The color analysis, your palette, browsing outfits and products, deals, saving looks and shop links are free. Some features require a paid subscription ("Glow Pass"): currently virtual try-on, building your own looks, the closet, AI fit checks (Rate my Fit and Shop Check), price alerts, friend polls and the monthly recap. We may change which features are free or paid; this does not affect a subscription period you have already paid for. Current plans in the US: Annual: $34.99 per year with a 3-day free trial; Weekly: $5.99 per week, without a free trial. Prices may vary by region and taxes may apply. The subscription includes 15 try-ons per calendar month; they refill on the 1st and unused try-ons do not roll over. You can earn additional free try-ons by inviting friends, with "Weekly Glow" and with streak rewards, as described in section 6a. Try-ons cannot be bought separately. We will show the price, billing period, trial length and renewal terms on the purchase screen before you subscribe.

5.2 Billing and auto-renewal (Apple App Store)

If you subscribe on an iPhone or iPad: Payment will be charged to your Apple ID account at confirmation of purchase (or at the end of the free trial). The subscription automatically renews unless it is canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period at the price of that plan. You can manage and cancel subscriptions in your device's Settings > your name > Subscriptions after purchase. Any unused portion of a free trial period will be forfeited when you purchase a subscription.

5.3 Billing and auto-renewal (Google Play)

If you subscribe on Android: Payment is charged to your Google Play account at confirmation of purchase (or at the end of the free trial). The subscription automatically renews for the same period and price unless you cancel before the renewal date. You can cancel at any time in the Google Play Store app > Profile > Payments & subscriptions > Subscriptions. Deleting the app does not cancel your subscription.

5.4 Free trial

The free trial is for new subscribers only. At the end of the trial your subscription starts and is charged at the plan price unless you cancel at least 24 hours before the trial ends. If you subscribe in the iPhone app, the app offers to send you a reminder notification about 24 hours before the trial ends; it can only do so if you allow notifications for the app. Whether or not you get a reminder, you remain responsible for canceling in time.

5.5 Cancellation and refunds

You cancel through Apple or Google as described above; we cannot cancel it for you because billing is handled by them. After cancelation you keep access until the end of the period you have paid for. Refund requests are handled by Apple or Google under their policies. Except where required by law, payments are non-refundable and we do not give partial refunds for unused time.

5.6 Price changes

We may change prices. Changes apply from the next billing period and, where required by Apple, Google or law, only after you are notified and have had the chance to cancel (or have agreed to the change).

5.7 Try-on limits

Fair-use limits on try-on and other AI features may apply and may change. Unused monthly allowances do not roll over unless stated.

6. Third-party shops, products and affiliate links

Outfits and products shown in Glowtone come from third-party retailers. We do not sell these products, and the retailers are solely responsible for their products, prices, availability, shipping, returns, warranties, customer service and their own websites and privacy practices. Prices, sizes, colors and availability may change or be out of date; check on the retailer's site before buying. Product images and descriptions belong to the retailers or their licensors. A purchase is a contract between you and the retailer. We are not a party to it and are not liable for it.

Affiliate disclosure. Some links may be affiliate links. If you buy through them, we may earn a commission at no extra cost to you. Commissions do not change the price you pay. Our color matching and outfit suggestions are generated independently of whether a link earns a commission.

Price alerts and "Best Deals" use prices published by the shops at the time we last checked. Prices, discounts and availability can change at any time, and the price at checkout in the shop is the one that counts.

6a. Glow points, stickers and rewards

7. Acceptable use

You agree not to: - upload photos of other people without their permission, photos of anyone under 18 (other than yourself if you are 13 to 17), or content that is illegal, sexual, nude or sexually suggestive, hateful, harassing, violent or that infringes others' rights; - use the Service to create deceptive or defamatory images of real people, impersonate others, or create images for harassment, fraud or deepfakes; - try to identify, track or recognize people using the Service; - reverse engineer, scrape, copy, resell, or interfere with the Service, or bypass limits, security or paywalls; - use bots, automated scripts or the Service's output to build a competing product or to train AI models; - use the Service for commercial purposes without our written permission (for example for client work as a paid consultant); - break any law.

We may remove content, limit features, suspend or terminate accounts that we believe violate these Terms or the law or that put the Service or others at risk.

8. Our intellectual property

The Service, including software, design, color analysis methods, text, graphics, the Glowtone name and logo, is owned by us or our licensors and protected by law. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the app on your device for your own personal use under these Terms.

9. Feedback

If you send us ideas or feedback, we may use them without obligation to you.

10. Third-party services

The Service relies on third-party services (such as Apple, Google, AI model providers and analytics). We are not responsible for their availability or conduct. Their terms may also apply.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RESULTS (INCLUDING COLOR SEASON, SCORES AND AI-GENERATED IMAGES) ARE ACCURATE, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL SUIT YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOWTONE AND ITS OWNERS, EMPLOYEES AND SERVICE PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, INCLUDING PURCHASES YOU MAKE FROM THIRD-PARTY SHOPS BASED ON OUR RESULTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US (OR, FOR APP STORE PURCHASES, THE AMOUNT PAID FOR THE SUBSCRIPTION) IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US $50. NOTHING LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW (FOR EXAMPLE FOR INTENT, GROSS NEGLIGENCE, OR PERSONAL INJURY WHERE THE LAW SO PROVIDES).

13. Indemnity

To the extent permitted by law, you will indemnify us against third-party claims arising from your content or your breach of these Terms.

14. Termination

You may stop using the Service and delete your account at any time (canceling a subscription is a separate step, see Section 5). We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service (with notice where reasonable). Sections that by their nature should survive, do survive.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not take away the protection of mandatory consumer laws of the place where you live.

Before going to court, please contact us at support@glowtone.app so we can try to solve the problem informally within 30 days.

Venue: the courts competent for Westhofen, Germany, unless mandatory law allows you as a consumer to bring a claim in the courts where you live.

16. Changes to the Terms

We may update these Terms. We will notify you of material changes in the app or by email before they take effect. If you keep using the Service after the effective date, you accept the update; if you do not agree, stop using the Service and cancel your subscription.

17. Apple-specific terms

18. General

These Terms and the policies they reference are the entire agreement between you and us on the Service. If a provision is unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver. You may not assign these Terms; we may assign them in a merger or sale of our business. We may communicate with you in the app or by email.

19. Contact

Luis Javier Ferrero Calle (Glowtone), Hessenring 35, 67593 Westhofen, Germany Email: support@glowtone.app Website: https://glowtone.app Legal notice (Impressum): https://glowtone.app/imprint

20. Copyright (DMCA) agent

Content you upload stays private to you; Glowtone does not publish user content. If you believe content in the Service infringes your copyright, email support@glowtone.app with the details.